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Refund/Exchange Policy
14-Day Warranty, DOA and Wrong Item Claims - Please test all products for defects upon purchaseing. 

Please contact our customer service team by email at ecig@the-vapor-connection.com with a description of the problem along with your order number (by the allotted time listed). Your order number can be found on your receipt.  

All Products (unless specifically stated otherwise), carry an implied, industry-standard 14-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. The 14-Day warranty begins on the day the product is delivered and not on the day it was put to use. 

Items not covered under our 14-day warranty: e-Liquid and clearance items.
Scratches and discoloration are considered normal wear and tear and is not covered by warranty.